Fast. Secure. Simple.

dbRAS - Next Generation Mobility

Welcome to dbRAS

Our next generation of mobility products have been designed to leverage the latest cloud technologies, making your work from anywhere experience faster, more secure, and easier than ever before.

Self-Service Password Reset

Forgotten Password?

If you have forgotten your password, please answer the question below to help you reset your password quickly.

Do you have your Microsoft Authenticator app registered with your DB account?

No, please take me to MFA setup Yes, I have MFA setup

Setup Guides

You need Microsoft Authenticator setup with DB on your mobile device to view these guides - please read this guide first if you need assistance with Authenticator.

Classic laptop

You'll need to visit a DB office to sync for your first login.

Personal (Bring Your Own) computer setup guides

Windows PC Setup Guide

Apple macOS Setup Guide

Vendor-owned computer setup guides

Ask your IT department to review our Vendor IT Guide
If your vendor already uses the same VPN application as us, please refer your IT department to our Partner Access Guide which allows you to connect to DB and your vendor from the same app

Contact Numbers

Still cannot connect?

If you need support, please call the appropriate telephone number for your region via our contact list

View Contact Numbers

Service Status

No service issues at this time.

Quick Links

Connect to your virtual desktop

Error Code	How to Articles
Error_Mac_01	How to "Turn on firewall protection" for macOS		✓
Error_Win_01	How to "Turn Microsoft Defender Firewall on"	✓
Error_Win_01	How to "Turn on real-time and cloud-delivered protection" for Windows Defender	✓
Error_Win_01	How to check Windows "Security Center" service is running	✓
	How to "Update macOS on Mac"		✓
Error_Win_02	How to "Update Windows" to latest OS build version	✓
Endpoint FW/AV Error	dbRAS Troubleshooting Guide	✓	✓
Internal Error, Please Contact Administrator 3005	Application requires access to Windows Management Instrumentation to work correctly. If this has become corrupted or disabled, you can follow the steps below to reset it: 1. Press Windows+Q and type cmd into the search bar that pops up. 2. Right-click on Command Prompt and select Run as Administrator 3. Type winmgt /resetrepository into the command prompt and press enter. Note this will reset repository to the initial state when the OS was first installed 4. Type winmgt /salvagerepository into the command prompt and press enter. Note this command will take the content of the inconsistent repository and merge it into the rebuilt repository if it is readable 5. Type winmgt /verifyrepository into the command prompt and press enter. Note Performs a consistency check on the WMI repository. 6. Restart your computer to pick up the changes	✓
AADSTS90072	You may receive an AADSTS90072 error message indicating your device is already managed by another Azure user account. Open your browser in private (incognito) browsing mode to login. Google Chrome: How do I turn on private mode in browsing? Microsoft Edge: How do I turn on private mode in browsing? Safari on Mac: How do I turn on private mode in browsing?	✓	✓
	How do I disconnect and reconnect dbRAS? (refer to the setup guide)	✓	✓
	Troubleshooting Guides
	Virtual desktop won't launch after a successful dbRAS connection	✓	✓

Fast. Secure. Simple.

dbRAS - Next Generation Mobility