• Fast. Secure. Simple.

    dbRAS - Next Generation Mobility

Welcome to dbRAS

Our next generation of mobility products have been designed to leverage the latest cloud technologies, making your work from anywhere experience faster, more secure, and easier than ever before.

Service Announcements

There are no service announcements at this time.

Click Here | How to access dbRAS Setup Guide Getting Started

You will need to configure a few pre-requisites on your personal laptop/desktop before you are able to login.


To access the dbRAS setup guide you will need Microsoft Authenticator setup on your mobile device icon_authenticator copy.

Click Here | How to access dbRAS Setup Guide Click Here | How to access dbRAS Setup Guide

Show content of 1. Check your computer is compatible

Do you have minimum operating system (OS) supported version installed on your PC?

windows_logo Windows 10 - OS Build 19042.1165 and above
small_apple_logo MacOS Catalina (10.15) and above

 

For details of how to check your Windows version use this Microsoft site or your macOS version use this Apple site

Show content of 2. Help Articles

Error Code How to Articles windows_logo small_apple_logo
Error_Mac_01

How to "Turn on firewall protection" for macOS

 
Error_Win_01

How to "Turn Microsoft Defender Firewall on"

 
Error_Win_01

How to "Turn on real-time and cloud-delivered protection" for Windows Defender

 
Error_Win_01

How to check Windows "Security Center" service is running

 

How to "Update macOS on Mac"

 
Error_Win_02

How to "Update Windows" to latest OS build version

 
Endpoint FW/AV Error

dbRAS Troubleshooting Guide 

AADSTS90072

You may receive an AADSTS90072 error message indicating your device is already managed by another Azure user account.

Open your browser in private (incognito) browsing mode to login.

 

How do I disconnect and reconnect dbRAS? (refer to the setup guide)

  Troubleshooting Guides    
 

Virtual desktop won't launch after a successful dbRAS connection