dbPass makes it simpler to reset your DB password or unlock your account.

Please follow all the steps below to ensure you can unlock or reset your DB account and password via dbPass portal.

1. Confirm if "Passwordless sign-in" is enabled in your Authenticator app.
   
   
   • Not enabled? Please follow this guide: How to enable Passwordless sign-in
   • Don't have Authenticator setup? Follow this guide: How to Setup Authenticator using a one-time passcode
     
     
2. Connect to dbRAS
   • Need help? Check our help guides at https://dbras.db.com
     
     
3. Navigate to dbPass to unlock your account or reset your password